Advisors

"I get a real feeling of satisfaction from making a difference, especially for people less able to stand up for their rights.” Sheila, Stretford CAB.

Without our trained volunteer advisers we could not continue to meet the demands for advice. We offer a holistic generalist advice service and all advisers are given free formal and on the job training. You are supported every step of the way and all your expenses are paid. As a CAB adviser you would:

• Interview clients
• Help them negotiate with people such as creditors or service providers
• Draft letters
• Make telephone calls on behalf of clients
• Refer them to other agencies

Attention all law students
If you train as a CAB adviser, you can get up to six months off your solicitor training contracts!

Administrators

"I wanted to get more experience of admin work and help the community at the same time. I've gained lots of skills and confidence and learned more about my local community." Jagdev, Volunteer administrator.

As a CAB volunteer administrator you would ensure the smooth running of a bureau including:

• Word processing
• File management
• Arranging events
• Using databases and spreadsheets
• Answering emails and phone calls
• Updating local information

Receptionists

"I've learned more about life whilst at the CAB than I did during my whole working life before" Barbara, Volunteer receptionist.

You would be the public face of the Citizens Advice service, meeting clients on a daily basis:

• Greet clients
• Arrange appointments
• Answer the telephone
• Provide information on service to clients
• Manage the waiting room
• Keep records